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• HELP / SUPPORT / ASSISTANCE.

My site will work in all operating systems and with all browsers, although some of the extra features in the members area will only work properly in Internet Explorer and on a PC with the Windows operating system.

• For the best possible viewing experience, it is recommended that you use Microsoft Internet Explorer 6 in a PC with a Windows OS. Other required plug-ins for my site include:

Windows Media Encoder for the on-demand and live streaming video shows

Macromedia Flash for the fun stuff and games I have

• If you have a new PC running Windows XP, you need to download and install the Java plug-in from Sun Microsystems. This will give you the Java engine you require to see everything on my site, and every other website in the Internet!

Click on any of the highlighted products to download and install them.

  AOL Users:

Although my site is designed to work fully in the AOL 6 & up browsers, it is highly recommended that you download and install Microsoft Internet Explorer. It's quite easy if you haven't done so already. Just follow these simple instructions:

1) Start up your AOL account and browser.
2) Go to the Microsoft Internet Explorer page, and download and install the software.
3) Reboot as reuired, and restart your AOL account and browser.
4) Minimize your AOL browser, and start up the Internet Explorer browser.
5) That's it!

  Password Problems?

1) The login is case sensitive and must be entered exactly as you entered it when you first joined. Our system takes uppercase as different than lowercase letters. So, if your username is "rosefan", and you enter it as "Rosefan", the system will not recognize that login.

2) Were you were a member, but your membership may have recently expired? We can verify that for you.

3) You are a current member, but shared your password with a friend. This is known as password trading, and my system catches that and disables your account until you contact us.

4) In some cases, using an AOL browser will cause my security system to think multiple users are in under your login. This is because AOL doesn't feel the Internet standards apply to them, and they choose to do things in a non-standard way. If you do use AOL to access my site, or any site, I recommend using the Internet Explorer, Netscape, or Opera browser instead.

If you are having problems, and need to verify any of the above, please use the customer support form below


Technical Problem?  •   Please fill out the form below for any tecnical problems you may have with our websites.
Name:
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or Question?:

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Comments? Password Problems?  •   This is the Customer Support Form ;-)
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Comment/
Question:

Subscription Cancellation
Check your e-mail receipts to see what billing company you joined my site with, then select the appropriate one to cancel or manage your membership.
Cancel with CCBill If you joined using CCBill, click here to cancel
Cancel with IBill If you joined using IBill, click here to cancel
If you don't remember which billing company you used to join, please fill out the form below.
Name:
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Wild Rose Netwok support e-mail address: support@wildrose.net

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